Terms of Service

These terms are an agreement between you and GRAFSIM PTY LTD, trading as Murmurly (ABN 59699800827), about your use of the Murmurly app and website. By creating an account or using Murmurly, you agree to these terms. Our Privacy Policy explains how we handle your data and forms part of this agreement.

Murmurly is a wellness and self-reflection tool. Coach is an AI feature that helps you reflect on what you write.

You must be at least 16 years old to create a Murmurly account. By signing up, you confirm that you are 16 or older and that the information you give us is accurate. Where your app store provides an age signal for your device, we may use it to support this check.

You are responsible for keeping your login details secure and for activity under your account. Tell us promptly if you think someone has accessed your account without permission. One person, one account.

When you use Murmurly, you agree not to:

• harass, threaten, abuse, or impersonate anyone;
• post or send unlawful, infringing, or harmful content;
• upload malware or attempt to disrupt or overload the service;
• copy, scrape, reverse engineer, or attempt to extract our source code or data, except where the law expressly allows it;
• bypass or interfere with security or access controls;
• use Murmurly to build a competing product or for any unlawful purpose.

You own the content you write in Murmurly. You grant us a limited, non-exclusive, royalty-free licence to store, encrypt, back up, process, and display your content only as needed to operate the service for you and the people you share spaces with. This licence ends, or narrows to deletion and backup clean-up, when you delete the content or close your account. We do not claim ownership of your content, and we do not use your private content for advertising. We do not use your content for product improvement, research, analytics, or to train AI models. If we ever wanted to use your content for something like that, we would ask for your separate, opt-in consent first, and you could say no.

Coach is an AI system. You are interacting with software, not a person, and Coach replies are generated automatically. To generate replies, your conversation text is processed by our AI provider as described in the Privacy Policy.

You acknowledge that AI is a developing technology, that Coach can produce responses that are incorrect or not appropriate, and that you will not rely on Coach for medical, legal, financial, or other professional decisions. Coach does not make automated decisions that have legal or similarly significant effects about you.

Murmurly offers paid credit packs and may offer other paid features.

• Web purchases are processed by Stripe.
• In-app purchases on iOS and Androidare processed by the App Store and Google Play and are governed by those stores' terms and refund policies.

Prices are shown before you buy. For store purchases, refunds are handled by Apple or Google under their policies.

If you buy a credit pack on the web and you live in the EU or the UK, you have 14 days to change your mind and get a refund, unless you ask us to make the credits available straight away and you acknowledge that you then give up that 14-day right. This does not affect your statutory consumer rights and guarantees, which always apply. Nothing in this section limits any non-excludable refund or remedy you have under consumer law.

We work to keep Murmurly available, but we provide it on an "as available" basis and may change, suspend, or withdraw features. We may release updates, and some updates may be required for the service to keep working. If we make a material change to these terms, we will give you notice and, where the law requires, ask for your agreement again.

You can stop using Murmurly and delete your account at any time from Settings. We may suspend or end your access if you materially breach these terms; where the law requires, we will give you notice and a chance to fix the problem first.

Murmurly is provided on an "as is" and "as available" basis. To the extent the law allows, we do not promise that the service will be uninterrupted, error-free, or fit for a particular purpose, and information provided through Murmurly, including anything Coach says, is for general wellness and reflection only and is not professional advice.

To the extent the law allows, we are not liable for indirect or unforeseeable loss, lost data you did not back up, or loss arising from your reliance on Coach for a decision it is not suitable for. Any limit on our liability applies only as far as the law permits.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law and equivalent protections under the law of your country. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law.

You are responsible for losses we reasonably suffer that are directly caused by your own breach of these terms or your unlawful use of Murmurly. You are not responsible for losses caused by our own acts, omissions, or negligence, and this section does not affect any consumer right you have that cannot be excluded.

These terms are governed by the law of Queensland, Australia, Australia, and you and we submit to the courts there. This does not take away the protection of any law of your home country that cannot be set aside by agreement, and it does not stop you from bringing a claim, or being sued, in your home country where the law gives you that right.

These terms, with the Privacy Policy, are the whole agreement between you and us about Murmurly. If a court finds any part unenforceable, the rest still applies. If we do not enforce a term right away, we do not give up the right to enforce it later. You may not transfer your rights under these terms; we may transfer ours if your rights are not reduced. We are not responsible for delays caused by events beyond our reasonable control. For notices, contact support@murmurly.app.